What Is SehatDoc? Clinic Management Software for Pakistan, Explained

What is SehatDoc? SehatDoc is cloud clinic management software and an electronic medical record (EMR) built in Pakistan for Pakistani clinics, polyclinics and small hospitals. It brings the whole visit into one place: booking and the OPD queue at reception, the patient's file, the doctor's prescription in English, Urdu or Roman Urdu, the bill and its payment, the pharmacy counter and, with SehatLab, the diagnostic lab. It runs in a web browser on a laptop, phone or tablet, is priced monthly in rupees, and is supported in Urdu and English.

If you searched for "SehatDoc" or "Sehat Doc" because a colleague mentioned it, a patient booked you through it, or you are comparing clinic software, this page explains what it is, who it is for, what each part does and what it costs — in plain terms, without the sales pitch.

What is SehatDoc? The short answer

Why SehatDoc exists

Most Pakistani clinics still run on a token register, a cash drawer and the doctor's memory. That works until it does not: a patient's last prescription cannot be found, the day's cash does not match the register, a follow-up is missed because nobody called, or the receptionist leaves and takes the system with her.

Imported hospital systemssolve some of this, but they are priced in dollars, assume a dedicated IT person, and are built for insurance-driven hospitals rather than a busy OPD where most patients pay in cash at the counter. SehatDoc was written for the clinic in between: one that has outgrown paper but does not need, or want to pay for, an enterprise hospital information system.

The guiding idea is simple. Every visit should be entered once, at the moment it happens, by the person already doing that job — reception books it, the doctor writes the prescription, the counter takes the payment — and everything else (the patient's history, the day's takings, who is due back) should follow from that without anyone typing it twice.

Who uses SehatDoc

• Solo doctors who want their patient history, prescriptions and fees in one place instead of a register and a drawer.
• Multi-doctor clinics where a reception desk books for several doctors and the owner needs to see each doctor's patients and revenue.
• Clinics with an attached pharmacy, where the prescription should reach the counter without being re-read and re-typed.
• Polyclinics and small hospitals running OPD alongside procedures, with several departments sharing one patient file.
• Diagnostic labs, through SehatLab, the laboratory information system that sits beside the clinic software.

How one visit moves through SehatDoc

The easiest way to understand the software is to follow a single patient through it.

• Booking. The patient books by phone, walks in, scans the clinic's QR code, or finds the doctor on booking.sehatdoc.com. Reception sees the appointment with a token number, and the patient gets a WhatsApp confirmation.
• Reception. The receptionist finds the patient by name, phone or MR number — or registers a new one in under a minute — takes the consultation fee if the clinic charges upfront, and prints a slip.
• Consultation. The doctor opens the patient's file and sees past visits, prescriptions, allergies and vitals before the patient sits down, then writes today's prescription on screen.
• Prescription. It prints on the clinic's own letterhead or pre-printed pad, with instructions in the language the patient reads, and can be sent to the patient on WhatsApp.
• Pharmacy and lab. If the clinic has a pharmacy, the prescription is already at the counter; if tests were ordered, the lab sees the request.
• Billing. Every charge lands on one bill with its payment method, and part payments stay visible as dues instead of disappearing.
• Follow-up. If the doctor asked the patient to come back, they appear on the follow-up list, and a reminder goes out before the date.

What SehatDoc does, module by module

Appointments and the OPD queue

Each doctor has their own working hours and slot length, so the booking screen only offers times the doctor is actually in. Walk-ins get a token in the same queue as booked patients, rescheduling tells the patient automatically, and follow-ups come back on the date the doctor set. Reception and the doctor look at the same list, so nobody asks "who is next?" across the corridor.

Patient records (EMR)

Every patient gets a medical record number and a single file that holds their visits, reasons for visiting, prescriptions, vitals, lab requests and results, bills and uploaded documents such as lab reports or X-rays. Patients can be found by name, phone or MR number with partial matches, and the whole record can be printed as a professional medical record on the clinic's letterhead when a patient is referred or asks for their history.

Digital prescriptions in English, Urdu or Roman Urdu

The prescription pad is where doctors spend most of their time, so it is built for speed: the doctor's own medicine list with their usual doses, saved treatment plans for common conditions, vitals at the top, and instructions written once in English that print in Urdu or Roman Urdu for the patient. The printout aligns with the clinic's existing letterhead or pre-printed pads, so nothing changes for the patient except legibility. If you only need a printed pad, our free prescription pad maker designs one in a few minutes.

Billing, payments and cash control

Consultation fees, procedures, lab tests and pharmacy sales all go on one ledger. Each payment records how it was paid — cash, card, JazzCash, EasyPaisa or bank transfer — and who collected it. Part payments become dues instead of being forgotten, discounts are recorded rather than silently given, and the day closes on one screen that shows what should be in the drawer. Invoices print as a clean A4 document or an 80 mm thermal slip, both designed from the clinic's own settings.

Pharmacy and inventory

For clinics with a counter, the pharmacy module tracks stock by batch and expiry date, warns before medicines expire or run out, runs over-the-counter sales through the same point of sale, and reports the pharmacy's margin separately from consultation income. Because the prescription is already in the system, the counter does not have to read the doctor's handwriting.

Staff, permissions and the reception desk

Every person gets their own login, and permissions are set per job: a receptionist can book, register and bill without opening a doctor's clinical notes, and a pharmacist sees the counter, not the consultation. Reception has its own dashboard built around the queue and the counter. When someone leaves, their access is switched off in one click, and the audit trail shows who did what.

Reports the owner can actually read

Daily, weekly and monthly revenue, expenses, patient counts and the gap between them, broken down by doctor, so the owner can see which doctor brings in what and where money is leaking. Accounts reports show every visit with its ticket, fee, discount and payment, including cancelled and rescheduled visits, and can be printed for the accountant.

WhatsApp reminders, online booking and SehatLab

• WhatsApp, built in. Booking confirmations and reminders go out automatically on WhatsApp, where Pakistani patients actually read messages, with no per-message charge in any plan.
• SehatDoc Booking. Paid plans include a listing on booking.sehatdoc.com, a public directory where patients find PMDC-verified doctors by city and specialty, see real free times and send a booking request the clinic confirms.
• SehatLab. A laboratory information system for diagnostic labs: test requests, sample tracking, two-stage result verification and branded reports.

Built for how clinics work in Pakistan

Software written for another country usually fails in small, daily ways: it asks for an insurance number nobody has, it cannot print Urdu, it stops when the internet drops, or it bills in dollars. SehatDoc starts from Pakistani practice instead.

• Rupees and local payments. Prices are in PKR, and the bill records JazzCash, EasyPaisa, cash, card and bank transfer as they really happen.
• Urdu and Roman Urdu. Instructions print in the script the patient reads, and support answers in Urdu.
• Load-shedding and weak internet. A dropped connection does not stop the consultation; work carries on and syncs when the line returns.
• Phones first. Doctors check their patient list on a phone between rounds; every screen works on a phone and can be installed like an app.
• Cash-heavy OPDs. Day-end closing, collector names and discount records exist because most clinic income here is cash at a counter.

Security and who owns the data

Patient records are encrypted at rest and in transit, access is controlled by role, and data is backed up automatically. Uploaded documents such as lab reports are only served to signed-in staff of the same clinic. The clinic owns its data: patients, visits and invoices can be exported in a readable format whenever the clinic asks. The security page describes the measures in detail.

How much SehatDoc costs

SehatDoc is a monthly subscription in Pakistani rupees, starting at PKR 4,000 a month. There is no setup fee, no long-term contract, and plans can be changed or cancelled from the clinic's own settings. WhatsApp reminders are included in every plan.

Prices exclude tax. The pricing page has the full comparison of what each plan includes, and the online booking listing is included in paid plans rather than the free trial.

SehatDoc compared with paper, Excel and imported software

The comparison page goes through where each approach breaks, and our guide to the best clinic management software in Pakistan compares SehatDoc with the other options doctors usually consider.

How to start using SehatDoc

• Create the clinic account at app.sehatdoc.com/signup with the clinic's name, city and the owner's details.
• Add doctors and staff, each with their own login and permissions.
• Set working hours and fees for each doctor, and the visit types the clinic offers.
• Design the prescription and invoice on the clinic's letterhead, so the first printout already looks like yours.
• Start with today's patients. There is no need to type in old registers first; records build up as patients return.

Most clinics are seeing patients on SehatDoc the same day. Onboarding help and staff training are included with every plan, and the set-up guide walks through the first week step by step. If you are moving from other software, read switching clinic software first, or book a demo and we will set it up the way your clinic runs.

The short version

SehatDoc is the clinic's register, prescription pad, cash book, pharmacy ledger and follow-up diary in one secure place, built around how Pakistani clinics actually work and priced for them. If your clinic still depends on paper, on one person's memory or on software that was never meant for a Pakistani OPD, see the features or start with your own clinic's next patient.