Queue Management System for Clinics in Pakistan
Give every patient a token, show the queue on a screen, and let reception stop answering “how long will it be?”. SehatDoc runs the queue in software, so there is no separate token machine or display system to buy.
What this replaces
Patients crowd the counter
When nobody can see the order, everyone comes to reception to ask. The desk spends the session answering the same question instead of registering and billing patients.Slips and diaries lose the order
A paper token says who came first, but not who has been seen, who stepped out or which doctor they are waiting for. Arguments at the door start there.Walk-ins and bookings clash
Pakistani clinics take both. With two lists, a booked patient waits behind walk-ins or the other way round, and staff settle it by hand each time.
What the software actually does
Tokens at reception
Reception registers the patient and issues a token in the same step. Returning patients are found from their record, so nothing is typed twice.A live queue screen
Open the clinic’s public queue page on a TV or any screen with a browser. Patients see the queue move without coming to the counter.One queue per doctor
Where several doctors sit in one clinic, each has their own queue, and reception works them all from one place.Walk-ins and bookings in one list
Patients who walk in and patients who booked join the same ordered queue, so nobody keeps two lists.QR code self-booking
On the Care and Elite plans, patients scan a QR code at the clinic and book themselves in, which takes routine traffic off the desk.The queue connects to the visit
The token leads straight to the patient’s record, prescription and bill. It is part of the clinic system, not a display on its own.
How it works in practice
Patient arrives
Reception registers them and issues a token, or a booked patient joins the queue.The queue shows on screen
Patients watch the live queue on the clinic’s display.The doctor calls the next patient
Their history opens with them, and the queue moves on.Bill and close
The visit goes to billing, and the day’s numbers add up on their own.
Reading for queue management system
Clinic Management
Queue Management in a Busy Clinic: Tokens, Walk-Ins and Waiting
How a live token queue changes a crowded Pakistani OPD, why perceived waiting matters as much as actual waiting, and what to fix before buying anything.
12 min readClinic Management
How Online Appointment Scheduling Cuts Waiting Room Crowding
How online booking and live token queues reduce crowding in a Pakistani clinic, where the time actually goes, and what to change before blaming the diary.
11 min readClinic Management
QR Code Clinic Booking: How Public Scheduling Is Changing Patient Acquisition in Pakistan
QR booking links reduce walk-in chaos and capture patients from signage, referrals, and social media. Learn how public scheduling works for Pakistani clinics.
13 min readQuestions about queue management system
Still unsure? Send us the question and a person — not a bot — will answer it.
What is a queue management system?
It is software that gives each patient a place in line, shows the order to staff and patients, and moves the line as they are seen. In a clinic it usually means tokens, a display screen and a separate queue for each doctor.
Do I need to buy a token machine or display system?
No. The queue runs in SehatDoc. Any TV or screen with a web browser can show the public queue page, and reception issues tokens from the computer they already use.
Does it work for walk-in patients?
Yes. Walk-ins are the normal case. They get a token on arrival and join the same queue as patients who booked.
Can a hospital OPD with several doctors use it?
Yes. Each doctor has their own queue, and reception works from one screen. See the OPD software and hospital management pages for the rest of the workflow.
What does it cost?
The queue is part of SehatDoc, not a separate product. Plans start at PKR 4,000 a month with no setup fee. QR code self-booking is on Care and Elite.
Try it with next week’s patients
Plans start at PKR 4,000 a month, billed in rupees, with setup and staff training included. Bring over next week’s patients and see whether the evening session runs any easier.
Setup help and staff training are included on every plan.