The queue is a crowd, not a list
Without tokens, order is whatever the loudest patient asserts. Staff spend the session managing the corridor instead of the desk, and patients cannot tell whether their turn is in ten minutes or two hours.
Outpatient Department
OPD Software for Clinics and Hospitals in Pakistan
Pakistani OPDs run on walk-ins, not diaries. SehatDoc is built around that: token-based queues that work without pre-booking, consultation notes that take seconds, and an OPD bill that closes cleanly at the end of the day.
The current state
What this replaces
Consultation time is lost to paperwork
When history lives in a paper file that has to be found first, a large share of a short OPD slot is spent retrieving and re-reading rather than examining.
Daily collection never quite reconciles
Cash taken across a busy OPD session, partial payments and doctor-wise splits are reconciled from memory at closing, and small discrepancies are written off rather than traced.
In SehatDoc
What the software actually does
Token queue with a public display
Issue tokens at reception and show the live queue on a screen patients can see. Walk-ins and booked appointments flow into the same ordered list.
QR-code self check-in
Patients scan a QR code to join the queue and book themselves in, which takes routine traffic off the reception counter entirely.
Per-doctor queues in a shared OPD
Where several consultants sit in one OPD, each has their own queue and their own collection line, while reception works from one screen.
Fast consultation and prescribing
A returning patient’s history opens with the record. Prescriptions are written from saved templates and can print dosage instructions in Roman Urdu.
OPD billing and daily closing
Consultation fees, procedures and dispensed medicines bill together, and a daily closing report shows collection by doctor and by payment method.
WhatsApp reminders for follow-ups
Follow-up appointments trigger a WhatsApp reminder, which is how most Pakistani patients actually prefer to be contacted.
Step by step
How it works in practice
- 1
Patient arrives or scans the QR
Reception registers them, or the patient checks themselves in and receives a token.
- 2
Queue orders itself
Walk-ins and booked slots merge into one live, per-doctor queue on the display.
- 3
Doctor consults
Full history opens with the patient; notes and prescription are entered during the visit.
- 4
Bill at the counter
Consultation, procedures and medicines are already on the bill — collect and print the receipt.
- 5
Close the day
Run the closing report to see collection by doctor, service and payment method.
FAQ
Questions about opd software
Still unsure? Send us the question and a person — not a bot — will answer it.
What is OPD software?
OPD (outpatient department) software manages patients who are seen and sent home the same day rather than admitted. It covers registration, the queue or token system, the consultation record, prescribing, and the OPD bill — as distinct from IPD software, which handles admitted patients and beds.
Does it work for walk-in patients who never book?
Yes, and that is the normal case it is designed for. Tokens are issued on arrival and walk-ins join the same ordered queue as booked appointments, so a clinic does not have to move its patients to an appointment culture before the software is useful.
Can several doctors share one OPD and one reception desk?
Yes. Each consultant gets a separate queue and separate collection reporting, while reception operates from a single screen. Finance reports can be broken down per doctor.
Do patients need to install an app?
No. Patients scan a QR code that opens in their phone browser to check in, and reminders arrive over WhatsApp. There is nothing for the patient to download or sign up for.
Try it with next week's patients
Plans start at PKR 4,000 a month, billed in rupees, with setup and staff training included. Bring over next week's patients and see whether the evening session runs any easier.
Setup help and staff training are included on every plan.